This Privacy Policy explains how Innovia Trust ("we," "our," or "the platform") collects, uses, stores, and protects your personal information when you access or use our website, account dashboard, and automated trading services. By registering an account or otherwise using our services, you confirm that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of the platform.

1. Information We Collect

To provide our services securely and effectively, we may collect the following categories of information:

  • Personal identification information (full name, date of birth, email address, phone number, residential address)
  • Identity verification documents (government-issued ID, proof of address) required for KYC/AML compliance
  • Account and transaction data (deposits, withdrawals, trading activity, balances, account history)
  • Payment information (cryptocurrency wallet addresses, bank account details, card information processed via secure third-party processors)
  • Technical data (IP address, browser type and version, operating system, device identifiers)
  • Usage data (pages visited, time spent on the platform, click activity, login timestamps)
  • Communication records (support tickets, emails, chat logs, and other correspondence with our team)

2. How We Use Your Information

We process the information collected for the following purposes:

  • To create, verify, and maintain your Innovia Trust account
  • To process deposits, withdrawals, and automated trading activity on your behalf
  • To detect, investigate, and prevent fraud, money laundering, or unauthorized access
  • To improve platform functionality, performance, and overall user experience
  • To communicate important updates, security alerts, and customer support information
  • To comply with applicable legal, tax, and regulatory obligations
  • To send newsletters and promotional communications, where you have opted in

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds: your consent, the necessity of processing to perform our contractual obligations to you, compliance with legal obligations (such as anti-money laundering regulations), and our legitimate interest in operating, securing, and improving the platform.

4. Data Protection and Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, loss, or misuse. This includes AES-256 encryption for stored data, encrypted transmission protocols (TLS/SSL) for all data in transit, mandatory two-factor authentication (2FA) for account access and withdrawals, and segregated client accounts that keep your funds separate from company operating capital. Despite these measures, no system can guarantee absolute security, and we encourage users to take their own precautions, such as using strong, unique passwords.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share data only when necessary to:

  • Provide core platform services, including payment processing and identity verification
  • Work with regulated trading and brokerage partners to execute automated strategies
  • Comply with legal obligations, court orders, or regulatory requests
  • Prevent fraud, security threats, or violations of our Terms of Use
  • Facilitate a business transfer, merger, or acquisition, in which case users will be notified

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or regulatory requirements. Account and transaction records may be retained for a minimum period as required by applicable financial regulations, even after account closure.

7. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance user experience, remember preferences, analyze traffic patterns, and improve our services. These may include essential cookies (required for core functionality), analytics cookies (to understand platform usage), and marketing cookies (to deliver relevant content). You can manage or disable cookie preferences at any time through your browser settings, though this may affect certain platform features.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction or updating of inaccurate or incomplete data
  • The right to request deletion of your data, where applicable and not in conflict with regulatory retention requirements
  • The right to withdraw consent for data processing at any time
  • The right to data portability, where technically feasible
  • The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details provided below.

9. International Data Transfers

As Innovia Trust serves users across multiple jurisdictions, your information may be transferred to, stored, and processed in countries other than your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection laws.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

11. Third-Party Services

Our platform may contain links to, or integrations with, third-party services such as payment processors, identity verification providers, and trading partners. We are not responsible for the privacy practices of these third parties, and we encourage users to review their respective privacy policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page along with an updated revision date. Continued use of the platform after such changes constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us using the details below:

Address: 70 Carrie St, Thunder Bay, ON P7A 4J3, Canada
Email: [email protected]
Phone: +1 306-966-0667